Contact Center

indigitall Contact Center

AI-powered contact center — handle inbound conversations, automate support, supervise agents and deliver exceptional CX at scale.

Ebooks

Ebook · 2026AI and Human Agents. One Team.indigitall's new contact center playbook: AI and human agents in the same inbox, and when a conversation should pass from bot to person.Download → Ebook · 2026From Broadcast to Agent.Turn WhatsApp into a two-way service channel where AI agents and your team carry the conversation.Download → LibraryBrowse all ebooks →Every indigitall ebook and playbook in one library.View →

Success Stories

HealthcareTransforming Healthcare with GenAI WhatsApp BotA Gen AI-powered WhatsApp bot that improved patient communication and efficiency.Read → HealthcareTransforming Patient Engagement with GenAIA generative AI chatbot gives patients faster, personalized answers 24/7.Read → Retail · MexicoSales & Customer Service on WhatsApp — GandhiLibrerías Gandhi runs book searches, support and sales in a single WhatsApp conversation.Read → LogisticsWhatsApp Business API for EnvialiaThe logistics leader moved shipment updates and customer support into WhatsApp.Read → eCommerceE-Commerce Order Support via WhatsAppReal-time order updates and automated support that take repetitive queries off agents.Read → MobilityCarsharing: Customer Support on WhatsAppA carsharing service moved customer engagement and support onto WhatsApp Business.Read → EducationBoosting Student EngagementProactive WhatsApp messaging that streamlined communication and improved response rates.Read →

How Incapto succeeded with indigitall

Customer Story · 2025 · ESHow Incapto succeeded with indigitallIncapto explains how they run customer conversations and support with indigitall.Watch → All StoriesBrowse all success stories →All case studies across industries.View →

Blog & Webinars

Webinar · FreeThinking About AI Voice? Where the Call FitsWhere an AI call fits next to your chat channels, what to have in place first, and what happens after hang-up.Register → Guide · 2026The Ultimate Guide to Omnichannel Customer Service PlatformsHow to run every service conversation from one platform.Read → Guide · 2026Unifying Marketing & SupportWhy marketing and the contact center should work from the same customer journey.Read → Strategy · 2026The Unified Conversation: Marketing + ServiceWhy connecting marketing and service is no longer optional.Read → Guide · 2026Chatbots for Customer Support: Definitive GuideDeploy, manage and optimise chatbots for tier-1 support in 2026.Read → Strategy · 2026The Call Center Fatigue Crisis & IVRWhy traditional IVR fails and how AI-powered routing fixes it.Read → Healthcare · 2026Solving the Patient Satisfaction GapReduce hold times and improve satisfaction with an async, AI-first contact centre.Read → Travel · 2026Multilingual Support with AIWhy travelers expect support in their language, and how AI delivers it.Read → Education · 2026The 24/7 Admissions OfficeAutomating frequently asked questions with AI so the team handles the complex ones.Read →

Videos & Tutorials

Contact Center Integration (v2)

Tutorial · 2026 · ENContact Center Integration (v2)Step-by-step setup of the new Contact Center (v2): channels, groups and agents.Watch →

CC Transfer Conversation

Tutorial · 2026 · ENCC Transfer ConversationHow agents transfer a live conversation to another agent or group.Watch →

Handoff from AI to Human Agents

Short clip · 2026 · ESHandoff from AI to Human AgentsAvoid customer frustration by passing the conversation to a person at the right moment.Watch →

24/7 Support with indigitall

Short clip · 2026 · ES24/7 Support with indigitallHow AI and human agents together keep customer service running around the clock.Watch →

Spain's New Customer Service Law (Ley SAC)

Compliance · 2026 · ESSpain's New Customer Service Law (Ley SAC)What the new law changes for customer service teams, the compliance deadline, and how indigitall helps you adapt.Watch →

When the AI Doesn't Know: Fallback Strategies

Short clip · 2026 · ESWhen the AI Doesn't Know: Fallback StrategiesWhat happens when the bot can't answer, and how the conversation reaches an agent.Watch →

AI Assistant — Contact Center

Tutorial · 2025 · ENAI Assistant — Contact CenterHow the AI assistant gives agents a conversation summary and reply suggestions.Watch →

CC AI Assistant (demo)

Demo · 2025 · ENCC AI Assistant (demo)Live demo of the AI assistant inside the Contact Center agent panel.Watch → Channelindigitall YouTube ChannelAll tutorials, demos and webinar recordings.Subscribe →

Looking for a different solution?

Back to Academy

Updated 20 days ago

Did this page help you?