Contact Center

indigitall Contact Center

AI-powered contact center — handle inbound conversations, automate support, supervise agents and deliver exceptional CX at scale.

Ebooks

Ebook · 2026AI and Human Agents. One Team.indigitall's new contact center playbook: AI and human agents in the same inbox, and when a conversation should pass from bot to person.Download → Ebook · 2026From Broadcast to Agent.Turn WhatsApp into a two-way service channel where AI agents and your team carry the conversation.Download → Ebook · 2025Contact Center: Service EfficiencyHow AI and automation improve first-contact resolution, handle time and CSAT.Download → Ebook · 2025Chatbot with Generative AIBuild GenAI bots for first-line support that hand off seamlessly to human agents.Download → Ebook · 2025InboxOne shared inbox for every conversation, so agents always see the full customer history.Download → Ebook · 2025WhatsApp Business APIUse WhatsApp as your primary contact centre channel for inbound and outbound.Download → Ebook · 2025WhatsApp Use Case GuideReady-to-adapt WhatsApp use cases for customer service, sales and marketing.Download → Ebook · 2025Smart HR Management with ChatbotsDeploy AI bots to handle internal HR queries and reduce agent workload.Download → LibraryBrowse all ebooks →Full indigitall ebook library.View →

Success Stories

Healthcare · 2025Transforming Healthcare with GenAI WhatsApp BotA Gen AI-powered WhatsApp bot that improved patient communication and efficiency.Read → Healthcare · 2025Transforming Patient Engagement with GenAIA generative AI chatbot gives patients faster, personalized answers 24/7.Read → Retail · Mexico · 2025Sales & Customer Service on WhatsApp — GandhiLibrerías Gandhi runs book searches, support and sales in a single WhatsApp conversation.Read → Logistics · 2025WhatsApp Business API for EnvialiaThe logistics leader moved shipment updates and customer support into WhatsApp.Read → eCommerce · 2025E-Commerce Order Support via WhatsAppReal-time order updates and automated support that take repetitive queries off agents.Read → Mobility · 2025Carsharing: Customer Support on WhatsAppA carsharing service moved customer engagement and support onto WhatsApp Business.Read → Education · 2025Boosting Student EngagementProactive WhatsApp messaging that streamlined communication and improved response rates.Read →

How Incapto succeeded with indigitall

Customer Story · 2025 · ESHow Incapto succeeded with indigitallIncapto explains how they run customer conversations and support with indigitall.Watch → All StoriesBrowse all success stories →All case studies across industries.View →

Blog & Webinars

Webinar · FreeThinking About AI Voice? Where the Call FitsWhere an AI call fits next to your chat channels, what to have in place first, and what happens after hang-up.Register → Guide · 2026Chatbots for Customer Support: Definitive GuideDeploy, manage and optimise chatbots for tier-1 support in 2026.Read → Strategy · 2026The Call Center Fatigue Crisis & IVRWhy traditional IVR fails and how AI-powered routing fixes it.Read → AI Governance · 2026Preventing AI Bots From Going RogueThe risks of unchecked bots in customer service, and the guardrails that keep them in line.Read → GuideWhat is Omnichannel Chat?How to bring every conversation channel into one unified support experience.Read → AIHow Connected AI Empowers AgentsReal-time AI suggestions that help agents resolve issues faster with higher CSAT.Read → Strategy · 2025Beyond the Call Center: A Digital Communication HubHow to turn the call center into a digital hub that serves customers on every channel.Read → AutomationIncreasing Appointment Confirmations by 90%Automated reminder and confirmation flows that cut no-shows.Read → HealthcareSolving the Patient Satisfaction GapReduce hold times and improve satisfaction with an async, AI-first contact centre.Read →

Videos & Tutorials

Contact Center Integration (v2)

Tutorial · 2026 · ENContact Center Integration (v2)Step-by-step setup of the new Contact Center (v2): channels, groups and agents.Watch →

CC Transfer Conversation

Tutorial · 2026 · ENCC Transfer ConversationHow agents transfer a live conversation to another agent or group.Watch →

Handoff from AI to Human Agents

Short clip · 2026 · ESHandoff from AI to Human AgentsAvoid customer frustration by passing the conversation to a person at the right moment.Watch →

24/7 Support with indigitall

Short clip · 2026 · ES24/7 Support with indigitallHow AI and human agents together keep customer service running around the clock.Watch →

Spain's New Customer Service Law (Ley SAC)

Compliance · 2026 · ESSpain's New Customer Service Law (Ley SAC)What the new law changes for customer service teams, the compliance deadline, and how indigitall helps you adapt.Watch →

From Overwhelmed Agents to Efficient Teams with Connected AI

Webinar · 2025 · ESFrom Overwhelmed Agents to Efficient Teams with Connected AIHow connected AI takes repetitive work off agents so the team can focus on complex cases.Watch →

How Chatbots and AI Are Revolutionizing Customer Service

Webinar · 2025 · ESHow Chatbots and AI Are Revolutionizing Customer ServiceWhere chatbots and AI fit in customer service today, and how to combine them with your agents.Watch →

AI Assistant — Contact Center

Tutorial · 2025 · ENAI Assistant — Contact CenterHow the AI assistant gives agents a conversation summary and reply suggestions.Watch →

CC AI Assistant (demo)

Demo · 2025 · ENCC AI Assistant (demo)Live demo of the AI assistant inside the Contact Center agent panel.Watch →

Global Exchange: WhatsApp Bot Resolves 80% of Calls

Customer Story · 2025 · ESGlobal Exchange: WhatsApp Bot Resolves 80% of CallsHow a WhatsApp bot took 80% of inbound call volume off Global Exchange's contact center.Watch →

Seamless AI Support with WhatsApp Automation

Webinar · 2025 · ESSeamless AI Support with WhatsApp AutomationCombine AI bots, automation and human agents for support that never drops the conversation.Watch → Channelindigitall YouTube ChannelAll tutorials, demos and webinar recordings.Subscribe →

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