Four Ways to Connect

To deliver seamless voice experiences at every stage of the customer lifecycle, indigitall provides four primary connection methods. Whether you are streamlining inbound support to eliminate wait times or driving proactive outbound engagement, you can seamlessly activate your AI Voice agents across the following channels.

Outbound in the Journey

Empower your automated workflows to initiate proactive voice calls dynamically based on real-time user behavior and event triggers.

• How it works: Triggered directly within the indigitall Customer Journey builder—by real-time events such as a missed payment, an abandoned cart, an upcoming appointment, or a pending delivery update—the platform automatically dispatches an outbound call. The AI Voice agent instantly executes a personalized conversation dynamically enriched with user profile attributes, event parameters, and custom data fields managed directly inside indigitall.
• Best for: Debt collection, delivery confirmations, lead pre-qualification, appointment reminders, and proactive customer outreach.

Inbound AI Agent

Integrate inbound voice calls seamlessly into your indigitall ecosystem. Rather than just answering a phone line, our AI Voice leverages your unified customer data to deliver context-aware, immediate resolutions from the very first second.

• How it works: When a customer dials your designated support number, the indigitall platform instantly matches their phone number to their centralized customer profile. Before even saying "Hello", the AI agent is aware of their recent app interactions, active customer journeys, and specific custom fields. It can resolve complex queries end-to-end and automatically trigger follow-up actions, such as sending an SMS receipt or moving the user to a new segment, directly through the indigitall platform.
• Best for: Contextual customer support, order status inquiries, intelligent tier-1 triage, and providing personalized self-service without IVR menus.

"Call Me" (Click-to-Call)

Eliminate dialing friction entirely by embedding a direct "Call Me" feature natively into your digital properties using indigitall's SDKs. Bring the AI conversation directly to where your users are browsing.

• How it works: Customers simply tap a "Call Me" or "Support" button within your iOS, Android, or web application to initiate a secure, high-quality voice connection. Because the call originates from within your authenticated app environment, the AI agent instantly receives the user's ID, device data, and current app context (such as the specific product page or error screen they are viewing). This allows for a frictionless, hyper-personalized greeting without requiring the customer to verify their identity or explain why they are calling.
• Best for: Mobile-first customer service, secure account inquiries, premium user routing, and seamless digital-to-voice escalations.

WhatsApp Calling

Meet your customers where they already spend their time by enabling native AI Voice interactions directly through your WhatsApp Business channel, creating a truly unified conversational experience.

• How it works: Users can bypass traditional phone networks and simply tap the call icon inside your verified WhatsApp Business chat. The indigitall AI Agent answers the voice call in real-time, fully aware of the ongoing text conversation history. This creates a fluid, omnichannel experience: a user can start a query via chat, escalate to an AI voice call to quickly explain a complex issue, and have the AI instantly trigger a follow-up message with documents, receipts, or payment links right back into that same WhatsApp thread.
• Best for: Global customer support, conversational commerce, reducing traditional telecommunication toll costs, and hybrid text-to-voice customer journeys.