Four Ways to Connect

indigitall offers four distinct voice modes, all managed from a single platform and powered by the same AI agent.

Outbound in the Journey

🎯

Behavioral trigger

Outbound

The system detects a specific behavior and proactively triggers a call from the AI agent at the optimal moment — replacing manual campaign lists.

Example journey

🛒

Adds to cart

›

🚪

Abandons

›

🎯

Behavior detected

›

📞

AI calls

›

💳

Cart recovered

Inbound AI Agent

📞

Customer reaches out

Inbound

Customers call a local number and are attended to instantly, 24/7 — without ever waiting in a queue.

Example journey

❓

Has a question

›

📱

Calls the number

›

🤖

AI answers 24/7

›

✅

Resolved, no queue

"Call Me" (Click-to-Call)

👆

Peak interest

Click-to-Call

A button on your website, app or email lets customers request an instant call — capturing their interest exactly when it peaks.

Example journey

👀

Browsing a plan

›

👆

Taps "Call Me"

›

📞

AI calls instantly

›

✅

Converts

WhatsApp Calling

Right inside the chat

★ Unique

Manage inbound and outbound voice calls directly inside a WhatsApp chat from the indigitall Contact Center console — bypassing traditional telephone toll costs.

Example journey

💬

WhatsApp chat

›

📲

Voice call in-chat

›

🤖

AI handles it

›

🎉

Done · no toll