Escalating Issues to Meta Support

At indigitall, we strive to ensure your WhatsApp Business operations run smoothly. However, because Meta maintains strict control over its ecosystem, certain issues must be handled directly by you through the Meta Business Suite.

Why Must Clients Open Certain Tickets?

For security and privacy reasons, Meta requires the Account Administrator to initiate requests regarding business identity, advertising spend, and content policy. Since these elements are tied to your legal business entity, indigitall does not have the authorization to appeal these decisions on your behalf.

How to Open a Ticket with Meta

If you need to open a ticket directly with Meta, please follow these steps:

Log in to your WhatsApp Business Manager as an Administrator.
Navigate to the "Help" icon at the bottom left of the screen.
Select "Contact Support Team"
Choose your specific Business Account and the asset (WhatsApp Business Account) affected.
Be Detailed: Include screenshots, error codes, and a clear explanation of the business impact.

Note: If Meta requests technical documentation or logs regarding the API during your conversation, please reach out to us, and we will provide the necessary data to support your case.