Community Forum
Orquestación en Customer Journey
Estamos diseñando un Customer Journey y necesitamos configurar una estrategia de recuperación de carritos abandonados. A nivel de orquestación, ¿cuál es la diferencia operativa entre utilizar el nodo de control 'Retargeting' y el nodo 'Delay' (retraso)?
Advanced Push Options
We are using the Advanced Push Options script in our website to detect the externalId of users signing in, so we can send customized push notifications. What is the fundamental difference in how this script handles user sessions and devices compared to the standard SDK method?
How to automatically send a fallback Email if a Push Notification isn't opened?
Hi team! We are trying to optimize our engagement rates without spamming our audience. If a user in our Custom Segment receives a Push Notification but doesn't open it within 24 hours, what is the most efficient way to automatically trigger a fallback Email within the same Customer Journey? We want to avoid creating completely separate flows for each channel. Thanks!