AI Voice
Academy
indigitall AI Voice
Bring intelligent phone calls into your omnichannel Customer Journey. Learn how AI Voice works, the four ways to connect, and the Journey & CDP foundations that power every call.
Overview & Demos
Product
What is AI Voice?
The AI voice channel: intelligent phone calls, integrated into your platform and powered by the same AI agent.
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Video
AI Voice — See It in Action
Watch how AI Voice handles real inbound and outbound calls end to end.
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Short
AI Voice in 60 Seconds
A quick look at what the AI voice agent can do for your customers.
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Docs
AI Voice Documentation
The full technical guide: setup, the four voice modes and top industry use cases.
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The Four Voice Modes
Outbound
Outbound in the Journey
The system detects a behavior and proactively triggers an AI call at the optimal moment — no manual lists.
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Inbound
Inbound AI Agent
Customers call a local number and are answered instantly, 24/7 — with no waiting in a queue.
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Click-to-Call
"Call Me" Button
A button on your site, app or email lets customers request an instant call at their peak interest.
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WhatsApp
WhatsApp Calling
Manage inbound and outbound voice calls right inside a WhatsApp chat — no traditional toll costs.
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Foundations: Customer Journey & CDP
Journey · Basics
Customer Journey — The Basics
Nodes, paths, triggers and entry conditions — the canvas where AI Voice calls are launched.
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Journey · Build
Building a Customer Journey
Step-by-step walkthrough of building the journey that will trigger your voice calls.
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Journey · AI
AI Best Path
How the AI automatically picks the optimal route — including when to place a call.
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CDP
Customer Data Platform (CDP)
Configure profiles and segments — the data that decides exactly who the AI should call.
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CDP
The Power of a CDP
Why unified data is what makes real-time, behavior-based voice calls possible.
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Ebook
Customer Journey with AI
How AI-driven automation — including voice — accelerates outcomes across the journey.
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Updated about 2 hours ago
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