AI Voice
Academy
indigitall AI Voice
Bring intelligent phone calls into your omnichannel Customer Journey. Learn how AI Voice works, the four ways to connect, and the Journey & CDP foundations that power every call.
Overview & Demos
New · Webinar recordingWebinar · Oct 2026 · ENThinking About Adding AI Voice? Where It Fits in the Customer JourneyWhere an AI call fits in the journey, what to have in place first, and what happens after the call ends.Watch the recording →
ProductWhat is AI Voice?Outbound calls triggered by journey events, inbound lines answered 24/7, live actions in your CRM and calendar during the call, and follow-up on any channel afterward.Explore →
Webinar · Oct 2026 · SpanishAI Voice Agents That Call for YouThe Spanish-language edition of the AI Voice webinar.Watch →
Video · 2026 · ENMeet AI Voice: Conversational Calls in Your Customer JourneyWatch how AI Voice handles inbound and outbound calls as one more channel in your journeys.Watch →
Short · 2026 · ENAI Voice in 60 SecondsA quick look at what the AI voice agent can do for your customers.Watch →
The Four Voice Modes
OutboundOutbound in the JourneyThe system detects a behavior and proactively triggers an AI call at the optimal moment — no manual lists.Learn how →
InboundInbound AI AgentCustomers call a local number and are answered instantly, 24/7 — with no waiting in a queue.Learn how →
Click-to-Call"Call Me" ButtonA button on your site, app or email lets customers request an instant call at their peak interest.Learn how →
WhatsAppWhatsApp CallingManage inbound and outbound voice calls right inside a WhatsApp chat — no traditional toll costs.Learn how →
IntegrationIntegrating AI VoiceConnect the voice agent to your calendar, CRM and other systems through MCP or API so it can act during the call.Learn how →
Human handoffTransfer to a Live AgentHand the call to a person with a real-time transcript and a summary of the conversation so far.Learn how →
Foundations: Customer Journey & CDP
Journey · 2026 · ENTrigger Journeys with Custom SegmentsBuild the segments that decide which customers enter the journey where the AI call is placed.Watch →
Journey · AI · 2026 · ENAI Best PathHow the AI automatically picks the optimal route — including when to place a call.Watch →
Journey · 2025 · ENCustomer Journey (Overview)The Customer Journey canvas where AI Voice calls are launched.Watch →
CDP · 2026 · SpanishWhat Is a CDP and What Is It For?The customer data that decides exactly who the AI should call.Watch →
CDP · 2026 · SpanishPersonalized Omnichannel Journeys with a CDPUse CDP profiles and segments to build the journeys that trigger your calls.Watch →
Ebook · 2026One Customer, One Profile. Acting in Real Time.Why unified, real-time data is what makes behavior-based voice calls possible.Download →
Updated about 4 hours ago
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