Gen AI Chatbot

The generative AI chatbot is built using Deep Learning, Machine Learning, and Natural Language Processing (NLP) to simulate human-like dialogue and drive relevant conversations within a personalized and controlled context.

Distinctive Features of Our Chatbot

In addition to standing out with powerful features, indigitall brings years of hands-on experience in building intelligent chatbots tailored to real business needs. Backed by 24/7 support, our solution ensures reliability, scalability, and a smooth user experience from day one — so you can focus on what matters most: engaging your audience and driving results.

1. User Experience that Connects
   • Personalized Welcome Message
     Each conversation begins with a tailored welcome message that clearly identifies the bot, complies with GDPR, outlines legal terms, and guides the user toward helpful actions.
   • Emoji-Based Feedback Collection
     Let users rate their experience using emojis — it’s fast, visual, and frictionless. Fully customizable for your brand.
2. Smarter Conversations
   • Fallback Detection (Unanswered Questions)
     Thanks to built-in NLP, the bot detects when a question goes unanswered, improving learning loops and user satisfaction.
   • Hybrid Bots: Best of Both Worlds
     Seamlessly combine generative AI with DialogFlow bots to deliver more accurate and context-aware answers.
   • Routing Bot
     Automatically redirect conversations based on intent — whether escalating to a human agent, switching to a topic-specific bot, or triggering real-time API data.
3. Deep Integrations
   • Webhook Integration
     Connect to external APIs and turn raw JSON into clean, human-like responses.
   • Smart URL Reading
     Avoid noisy page elements like ads and banners. The bots can be configured to extract only the main content section of a webpage.
4. Security & Moderation Built-In
   • Response Security Filter
     To minimize risk, the bot never returns HTML code and limits the length of individual words in its responses.
   • Filtering and Blacklist with Temporary Bans
     If a user repeatedly asks inappropriate questions, the system temporarily restricts access, displaying only a predefined message. Normal operation resumes the following day.
5. Analytics and Reporting
   • URL Shortener with UTM Tracking
     Clean, shortened links keep responses readable — while UTM parameters let you track exactly how users reached your site via the chatbot.
   • AI-Driven Reports
     Uncover trends with advanced analytics that highlight popular topics, unanswered questions (fallbacks), and emoji-based feedback.
6. Full Control & Customization
   • Cost Control
     Clients can set a monthly spending limit and modify it at any time. The system sends email notifications when 80% and 100% of the limit are reached, allowing for timely adjustments. Once the cap is reached, the bot responds only with a predefined message.
   • Centralized Console for Documentation and Settings
     The admin console allows centralized management of chatbot configuration and associated documentation.