WhatsApp Number Onboarding

Follow these steps to add and verify a new phone number for your WhatsApp Business account and connect it to the indigitall chat service (displayed as 11 1bot by indigitall during the Meta setup).

Before You Begin

Make sure you meet the following requirements:

• You have admin access to your Meta Business Manager.
• You have a valid phone number that can receive an international SMS or voice call.
• Important: The phone number must not be currently registered with any other WhatsApp application (neither the standard WhatsApp nor the WhatsApp Business app). If it is, you must delete that account first.

How to Add, Verify, and Connect Your WhatsApp Number

Step 1: Start the Integration

1. In the indigitall console, navigate to your project's Settings and select the Chat tab.
2. In the left-hand menu, click WhatsApp API Integration.
3. Click to log in to your Meta (Facebook) account.

Step 2: Grant Meta Permissions

Once logged in, a Meta window will appear asking you to connect your account to 11 1bot by indigitall.

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Note: 11 1bot by indigitall is the official application required to link your number to our chat service.

1. Review the account and billing permissions.
2. Click Get Started to authorize the connection and proceed.

Step 3: Set Up Your Business Profile

1. Enter your Display Name (this is the name your customers will see). To prevent onboarding delays or rejections by Meta, please review our guidelines on How to Choose a Display Name before saving.
2. Select a Category that best describes your business.
3. Add a brief Description (Optional) and click Next.

Step 4: Verify Your Phone Number

1. Select your country code from the dropdown menu and enter the phone number you want to register.
2. Choose your preferred verification method: Text Message (SMS) or Phone Call, then click Next.

3. Enter the 6-digit verification code you receive and click Verify.

Once verified, your phone number will show as "Connected" and is ready to send and receive messages.

Step 5: Complete Registration in indigitall

1. After completing the Meta setup, return to the WhatsApp API Integration page in the indigitall console.
2. Verify that the added phone number is correct on the screen.
3. Click the Register button.

Once Meta completes the final verification, your number's status will update to Validated. You will see that the full lifecycle is complete: Sign up, Registration, and Validation.

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Important Limitations for Unverified Accounts: While you can start immediately, unverified businesses have a messaging limit. You will only be able to send business-initiated messages to 250 unique customers per rolling 24-hour period.

How to remove the limits: To lift this restriction and scale your messaging (to 1,000, 10,000, or unlimited customers per day), you must complete the Business Verification process in your Meta Business Settings later on.

How to Choose a WhatsApp Display Name

To ensure a smooth onboarding process with indigitall, your WhatsApp Business display name must comply with Meta’s formatting rules. If your name doesn't meet these guidelines, Meta may reject it, which will delay your account setup.

Here are the key rules to get your display name approved on the first try:

• Match Your Brand: Your display name must clearly relate to your business. It should be your company's legal name, your trading name, or a specific brand/department you own.
• Use Standard Capitalization: You cannot use all caps unless your official business name is an acronym. Use grammatically correct capitalization (e.g., use Indigitall Chat, not INDIGITALL CHAT or indigitall chat).
• Keep It Clean: Do not include emojis, symbols (such as ®, ™), unnecessary punctuation, or extra spaces between words.
• No URLs: Your display name cannot include web extensions like .com, .org, or .net.
• Avoid Purely Generic Terms: You cannot use only a generic word (e.g., "Fashion" or "Agency") or just a geographic location (e.g., "New York"). It must include your unique brand name.
• Minimum Length: The name must be at least 3 characters long.

Pro Tip: Keeping your display name identical to how your brand appears on your website or social media makes it easier for Meta to verify and approve it quickly!