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Introduction

  • Introduction
  • Getting Started
    • Overview
    • Users and segments
    • Campaigns and Customer Journey
    • Projects
    • Integration
    • Terms to know

Customer Journey

  • Getting Started
    • Definition
    • Basics
    • AI Options
    • Outlines
  • Data Synchronization
  • Building Journeys
    • Creating Journeys
    • Time-based functionalities
    • Creating a path
  • Journey Components
    • About Components
    • Filter
    • Push Events
    • Random Paths
    • Retargeting
    • Delay
    • Webhook
  • Customer Data Platform
  • Journey Management
  • Statistics

Onboarding with indigitall

  • Learning to Use indigitall
  • Project Requirements
    • FCM Server Key
    • HMS Server Key
    • IOS Certificates
    • Apple Wallet Certificates
    • Google Wallet API
  • Server Keys

Administrative

  • Manage Your Users
    • Profile Settings
    • Account User Permissions
  • Data Synchronization
  • Audience
  • Categories

Data & Analytics

  • Configuring Reporting (UTM links)
  • Push Statistics
  • inApp/inWeb Statistics
  • Email Statistics
  • Chat Statistics
    • Data from console
  • SMS Statistics
  • Glossary

Intelligence Suite

  • Gen AI Chatbot
    • Testing
  • AI Customer Journey
  • Artificial Intelligence Suite
    • Generative AI Assistant
    • ChatGPT API
    • Smart Assistant
    • Multivariate & A/B Testing
    • Intelligent Keywords
    • Intelligent Timing
  • Code of Ethics for AI

Message Building by Channel

  • Push
    • About Push
    • Types of Push Notifications
    • Push features
    • Managing Push
    • Creating a Push Message
    • Advanced Push Options
    • Segments
    • Using Variables
    • Data Synchronization
    • Encrypted Push
    • iOS Option
    • Live Activity
    • indigitall versus Firebase
  • InApp/InWeb
    • About inApp/inWeb
    • New Schema inApp/inWeb
    • Creating a communication
    • Manage inApp/inWeb
    • Segments
  • WhatsApp Commerce
    • Single/Multi-Product
    • Create a Catalog
    • Add Items
  • WhatsApp Messages
    • WhatsApp Templates
      • New! Carousel Templates
    • Multimedia
    • WhatsApp Flows
    • Ice Breakers
    • Best Practices
  • Contact Center
    • Configuration
    • Chat permissions
    • Agent Panel
    • NEW! AI Assistant
    • Supervisor User
    • Auditor User
    • Closure Form
    • Segments
    • Export devices
    • Download surveys
    • Audience - Proactive Campaigns
    • Groups
    • Meta Business Verification
  • Email
    • About Email
    • Client Information
    • Integration
    • Creating an Email
    • Configure your Email
    • Build your Email
    • Define your Audience
    • Data Synchronization
    • Best Practices
  • Mobile Wallet
    • About Mobile Wallet
    • Managing a wallet
    • Creating a wallet
    • Integration
  • SMS
    • About SMS
    • Creating a SMS
    • Contacts
    • Segments
  • RCS
  • Inbox
    • Creating a Inbox
  • Instant Chat - Click to Chat
    • About Instant Chat
    • WordPress Plugin
    • Customization

Predictive Suite

  • Predictive Suite
  • User Retention
  • What is a cohort?
  • Churn Prediction

Technology Partners

  • indigitall & Partners
  • Salesforce Marketing Cloud
    • Salesforce Canvas App Integration
    • Create a Journey
  • HubSpot
  • Shopify
  • WordPress
  • MS Teams
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SMS

Suggest Edits

SMS is an essential channel within your omnichannel strategy due to its large reach and very high conversion.

Very high conversion

  • Effective: Open rate reaches 99%.
  • Direct: Short, easy-to-read message with a unique call to action.
  • Immediate: 95% of messages are read in the first 3 minutes.
About SMS
Creating a SMS
Contacts

Updated almost 2 years ago


  • Table of Contents
    • Very high conversion