Learning to Use indigitall

The console of indigitall is the control panel of the tool. All actions will be executed from here.

There are four links to access. If you have any questions or concerns about this first step, please contact our support team.

If your company has an account, we have sent a link to login into the console to our company contact person. Please ask for this link within your team. You also need an email and password.

If any time you have forgotten your password, you can click on Recover my password and you will receive via email a link to generate a new one.

When entering the console from a new device, you will receive a code in your e-mail to insert it which allows us to verify your device and account in two steps. With this double authentication (2FA), indigitall reinforces the security of the system by verifying all the devices that give access to our platform.

If you don´t receive the code or your write incorreclty, you can click on Get New Code and we will send again a new code. When you write the code on the corresponding space, please click on Send.

Once you access your console, you will see a home screen similar to this:

• Channels: You can select to create a Customer Journey or choose a specific channel.
• Recommendations: Section to appear recommendations about our solutions.
• Analytics: A quick view about your last campaigns.

Top menu

Your projects - Switch between your different projects. Follow here our guide about the projects.
Name - You can access:

• Profile - Modify your personal data such as password, name or upload an image. You can find more information about your profile here.

Changes starting October 14

New main menu

The left-hand side menu now includes these sections:

• Dashboard: An overview of your project’s activity.
• Customer Journey: Create and manage your customer journeys.
• Campaigns: Launch and manage campaigns on every channel.
• Audiences: Manage your audiences, including Journey audiences.
• Statistics: Check the performance of your campaigns.
• Utilities: Tools and resources for each channel, including Journey tools.
• Configuration: Project settings, users, server keys, and integrations.
• Help: Access guides and support resources.
• Contact Center: Opens the Contact Center in a new tab.

Campaigns

The Campaigns menu gives you an intuitive interface to launch and manage communications across all available channels, both outbound and inbound. Each channel has its own tab: Push app/web, Email, Chat, SMS/RCS, and In app/web.

Every tab lists your campaigns with their creation date, campaign type, sending type, and state. You can search, filter by category, and create a new campaign from the same view. Built-in Artificial Intelligence optimizes delivery on every channel to automatically get you better engagement results.

New campaign URL structure

Campaign links now use a new, more focused structure. Each URL shows which project, section, and channel a campaign belongs to:

console.indigitall.com/{ApplicationID}/{section}/{channel}/{ID}

From the URL alone, you can tell which project and channel a campaign is in, which makes links easier to share with your team.

Project settings: Configuration

Project settings live in the Configuration section of the side menu. Click Configuration to open your project management tools, which are organized into four tabs:

• Projects: View all your projects with their ID, creation date, name, App key, and platform. From here you can create a new project, edit an existing one, search by name, and filter the list. Use the action icons to view project details or copy the App key.
• Users: Manage the users who have access to your projects.
• Serverkeys: Manage the server keys used for API access.
• Integrations: Set up connections with third-party platforms.