What’s New in Chat
New Chat brings a redesigned interface to WhatsApp, Web Chat, and App Chat, backed by a dispatch engine 20x faster across every campaign and the Contact Center. A new AI-assisted Contact Center adds specialized team roles, with clearer reporting and finer-grained permissions running through every channel.
See New Chat in Action
A quick walkthrough of the redesigned experience across every channel.
Scale Outbound Strategy & Engagement
4 CapabilitiesBuild, schedule, and deploy high-volume messaging to precisely targeted segments — all from one workspace.
Proactive Campaigns
Build, schedule, and launch high-volume flows to targeted segments from the console.
WhatsApp Templates & Multimedia
Compliant templates with variables and buttons, plus full image, video, and document support.
Streamlined Contact Management
Custom attributes and segmentation for sharper, more relevant targeting.
Visual Statistics & Dashboards
Immediate insight into delivery, open rates, and agent response times.
Contact Center Operations
A brand-new interface with dedicated roles, so every team member sees exactly what they need.
Auditor Role
Live and historical monitoring for QA, without disrupting the chat.
Auditor RoleWant the full picture?
Visit the New Chat hub in the indigitall Academy for the complete set of guides, videos, and best practices.
Updated about 3 hours ago