RCS

Rich Communication Services (RCS) brings the rich features of instant messaging directly into the user's default, pre-installed messaging app. Stay ahead of global communication trends by leveraging RCS with indigitall.

RCS availability depends on the device, operating system, carrier support, region, and user configuration. On compatible devices, users receive RCS messages seamlessly without downloading third-party applications. Unlike traditional SMS, RCS requires an active internet connection (mobile data or Wi-Fi). If RCS is unavailable for a recipient, indigitall natively provides automatic fallback to SMS to ensure guaranteed delivery.

Available on Android and iPhone.
Telecom Service Guarantee.
Direct and global communication.

The 5 advantages of RCS technology

This new channel is revolutionizing customer communication. All that’s required is obtaining Opt-in consent and providing an easy-to-access, mandatory Opt-out message.

SECURITY
Verified logo authenticated by the telecommunications provider.
MULTIMEDIA
Greater message impact with the inclusion of images and videos.
ANALYSIS
Tracking user actions (delivery, reading, and links).
INTEGRATION
Integration of any application and CTA buttons (booking manager, payments, download app, maps, etc.).
CHATBOTS
Optimize customer service with generative AI. Improved service quality at a lower cost.

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Important for Spain Traffic: In compliance with CNMC regulations, registering your sender identity is mandatory for all SMS and RCS messaging. Crucially, if your brand deploys RCS, you must perform a double registration covering both the SMS and RCS protocols. For a complete step-by-step guide, please visit our documentation here.