Customer Journey
Academy
indigitall Customer Journey
Design, automate and optimise omnichannel customer journeys — from first touch to loyal advocate.
Ebooks
EbookCustomer JourneyMap the full customer lifecycle and automate omnichannel journeys at scale.Download →
EbookCustomer Journey with AIAI-driven branching, send-time optimisation and predictions for smarter journeys.Download →
EbookLoyalty AnalysisMeasure and improve loyalty at every stage of the customer journey.Download →
EbookStrengthen your brand & App performanceProven in-app and push journey tactics to improve retention and brand NPS.Download →
Ebook7 Best Practices for RetailJourney best practices for browse, abandon, purchase and re-engage flows.Download →
LibraryBrowse all ebooks →Full indigitall ebook library.View →
Success Stories
TransportOmnichannel Push for Transportation LeaderMulti-step push + SMS journeys drive 40% increase in digital engagement.Read →
Retail · SpainDigital Transformation: Casa del LibroPersonalised journeys across push, inApp and email convert browsers into buyers.Read →
TravelBoosting Lead Generation for XcaretJourney automation qualifies and nurtures travel leads through WhatsApp and push.Read →
Retail · MexicoWeb Push Drives 20% of Sales — SorianaAutomated re-engagement journeys make web push the #1 sales channel.Read →
All StoriesBrowse all success stories →All case studies across industries.View →
Blog & Webinars
StrategyMaster the Customer JourneyHow to redefine CX through orchestrated, data-driven journeys.Read →
GuideOmnichannel Orchestration: Ultimate Guide 2026Design seamless cross-channel journeys at scale.Read →
MappingMapping Touchpoints: Discovery to Repeat PurchaseAnatomy of a high-growth customer journey and which touchpoints matter most.Read →
RetentionPreference-Led Growth: 3x Higher RetentionLet customers control their journey frequency and channels for 3x retention.Read →
AIBeyond Fragmentation: Unify with AIWhy fragmented journeys fail and how AI-powered platforms fix them.Read →
WebinarHow to Increase Website TrafficProven strategies for boosting visits and engagement via journeys.Read →
Videos & Tutorials
Playlist▶ Customer Journey — full playlistAll tutorials for building and launching customer journeys in indigitall.Watch all →
TutorialCreating Customer Journey (4 options)The 4 ways to create a journey: from scratch, template, copy and import.Watch →
TutorialBuilding Customer JourneyStep-by-step walkthrough of building your first journey in indigitall.Watch →
TutorialCustomer Journey — BasicsCore concepts: nodes, paths, triggers and entry conditions explained.Watch →
TutorialCustomer Journey (overview)Full overview of the Customer Journey module and its capabilities.Watch →
TutorialBest Path (EN)How AI Best Path automatically selects the optimal journey route per user.Watch →
TutorialCustomer Data Platform (EN)Configure CDP segments to power personalised journey targeting.Watch →
AITransform Your Customer Journey with Omni AI AgentsHow indigitall's AI agents enrich and automate complex journey flows.Watch →
OverviewThe AI-Powered Omnichannel Platformindigitall: unify marketing and customer support on one platform.Watch →
IntroWhat is indigitall?Platform overview for new users — what indigitall does and how it works.Watch →
Overviewindigitall: Omnichannel Customer Experience PlatformProduct demo covering the full omnichannel Customer Experience platform.Watch →
Overviewindigitall Customer JourneyHow indigitall's Customer Journey module orchestrates multi-channel flows.Watch →