Contact Center

Our omnichannel platform reduces costs and increases customer satisfaction. The indigitall Contact Center enables the attention of 5-6 customers simultaneously per agent, thanks to a single management panel, maintaining service excellence.

Thanks to the bot, the service can attend uninterruptedly 24/7 and it is totally flexible in terms of unlimited number of agents and schedules. Contact Center agents can attend the service from a computer and/or smartphone.

Create and automate meaningful conversations for customer service, sales and marketing teams through web, app, WhatsApp, Facebook and Instagram.

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indigitall has the recognition as a Meta Business Partner.

Bot, what can you do?

• Reduction of waiting times and higher customer satisfaction.
• Available 24/7.
• The bot can respond with multimedia elements: images, audios, videos and documents.
• Create a multiple language bot. The bot has written natural language recognition.
• You can send proactive messages: Using Meta Authorized Templates.

Use Cases

• Improve your customer service: Get an agent to jump into a conversation in real time whenever necessary.
• Automate the most repetitive task: Through a chatbot powered by artificial intelligence. Reducing the pressure on your customer service team.
• Set up your campaigns in seconds: Managing customer databases in a fast and secure way.