Overview

All Outbound and Inbound on One Customer Engagement Platform

indigitall is a digital communication platform powered by AI that establishes two-way communication channels between users and brands, enhancing the user experience and acting as a true catalyst for customer engagement across all digital channels. It also includes intelligent chatbots and content generation with Generative AI.

How indigitall works

indigitall's platform enables access to all communication channels individually or in an integrated manner through its Customer Journey feature. This allows you to gain integrated analytics, behavior predictions, and trend insights thanks to audience segmentation and content personalization. It ensures the delivery of the most relevant content to each user via their favorite channel at the most optimal time.

Users and segments

Your customers are the individuals who receive the communications you send through indigitall. All the information you collect about a customer—such as their demographic details, personal data, preferences, and actions—is stored in their user profile. This data fuels your messaging strategy, enabling you to customize your communications to suit each individual effectively.

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Integrated databases

indigitall has a fully integrated database that analyzes all interactions of a unique identifier across all digital channels. Once you create a user, you only need to activate them for the channels you wish to use. There's no need to create the user multiple times, thus avoiding duplicates and inaccurate data analysis.

Segments allow you to break your customer base into smaller, targeted groups. These groups can be defined using a variety of criteria, including attributes like age, gender, and location, as well as behaviors such as engagement with previous campaigns or their current stage in the customer journey.

Segments are dynamic and adapt in real time as customers interact with your brand. This flexibility ensures that your customers always receive the most relevant content based on their behavior and preferences. You can create as many segments as necessary to achieve your specific marketing and communication goals.

Campaigns and Customer Journeys

Messages are delivered to your users through Campaigns and Customer Journeys, each serving a distinct purpose in your communication strategy.

Campaigns are ideal for sending a single message to a targeted audience across multiple channels. Whether it's WhatsApp, push notifications, in-app messages, SMS, or another medium, campaigns allow you to connect with specific segments efficiently.

Customer Journeys enhance the communication process by enabling the design of dynamic workflows to automate and manage journeys across different channels. With a Customer Journey, you can implement branching paths, time delays, decision-making points, and track conversions to create a series of tailored interactions. This approach ensures a cohesive experience for your users across every touchpoint, boosting engagement and driving better results.

Projects

Projects serve as dedicated hubs where all your data—such as users, segments, campaigns, and Customer Journeys—is organized in one place. Each workspace operates independently, meaning data is not shared between them. This is an important consideration when assigning websites or apps to a specific workspace.

Please see here the project requirements.

Integrating indigitall

indigitall has an API to facilitate the integration between your CRM and our indigitall service. The API integration must be done by IT staff in a very simple way. All transmitted and stored data is encrypted by indigitall complying with current regulations for each region -no data is transferred outside the region-, including GDPR for the European market.

Unique ID: Integrated and synchronized database with any software