Ice Breakers

WhatsApp offers welcome message templates specifically designed for customer service and support departments. These text-only buttons help guide users and enhance their overall experience.

Ice breakers allow you to segment the audience based on their interests, making it easier to deliver personalized messages and streamline issue resolution or inquiries.

By using indigitall's Contact Center, you can link these ice breakers to specific agents categorized by their roles (department, language, etc.). Additionally, the generative AI chatbot will be fed with the most relevant information for that context.

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Integration

If you’re interested, please contact our support department.