Definition

The Customer Journey is the map of the path that a user travels along the different points of contact and interrelation with brands using different digital channels.

Define an omnichannel strategy through the creation of cross-channel journeys.
The unique identifier per user, implemented by indigitall, allows maximum personalization of communication: sending a relevant message to the right person, at the right time through the optimal channel due to a event, calendar or profile´s character.

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