Unassign sticky agent

Unassigns the sticky agent from the conversation session.

IMPORTANT. Agent or conversation session must be provided, not both. If an agent indentifier is provided, the agent will be deleted from all conversations and the conversation indentifier will be ignored

To identify the target of the unassignment, you must provide either:

  • conversationSessionId (highest priority)
  • contactId (lowest priority)

The sticky agent can be identified using one of the following fields:

  • agentId (highest priority)
  • email
  • webUserId (lowest priority)

If multiple agent identifiers are provided, only the one with the highest priority will be applied.

Query Params
integer
required

The id of the application associated to the user whose conversations are being retrieved.

Body Params
string

The ID of the contact to whom the sticky agent will be unassigned.

integer

ID of the conversation session. Used to specify the session for which the agent is being unassigned.

integer

Unique identifier of the sticky agent being unassigned.

string

Email address of the sticky agent being unassigned.

integer

Web user identifier of the sticky agent being unassigned.

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