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Transfer conversations between sticky agents

put
https://api.indigitall.com/v1/chat/agent/sticky/transfer

Transfers ongoing conversations from one agent (fromAgentId) to another agent (toAgentId). This operation is useful for reassigning conversations in case of workload redistribution or agent unavailability.

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Query Params
integer
required

The id of the application associated to the user whose conversations are being retrieved.

Body Params
integer
required

The unique identifier of the agent from whom the conversations will be transferred.

integer
required

The unique identifier of the agent to whom the conversations will be assigned.

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Updated 5 months ago

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Updated 5 months ago