Assign a sticky agent to a conversation session

Allows the assignment of a sticky (personalized) agent to a contact for a specific conversation session.

The sticky agent can be identified using one of the following fields:

  • agentId (highest priority)
  • email
  • webUserId (lowest priority)

If multiple agent identifiers are provided, only the one with the highest priority will be applied.

To identify the target of the assignment, you must provide either:

  • conversationSessionId (highest priority)
  • contactId (lowest priority)

Providing at least one identifier for both the agent and the target is mandatory.

Log in to see full request history
timestatususer agent
Retrieving recent requests…
LoadingLoading…
Query Params
integer
required

The id of the application associated to the user whose conversations are being retrieved.

Body Params
string

The ID of the contact to whom the sticky agent will be assigned.

integer

ID of the conversation session. Used to specify the session for which the agent is being assigned.

integer

Unique identifier of the sticky agent being assigned.

string

Email address of the sticky agent being assigned.

integer

Web user identifier of the sticky agent being assigned.

Responses

Language
Credentials
Click Try It! to start a request and see the response here! Or choose an example:
application/json
EspaƱol
Powered by Localize
English