A list of permissions assigned to this profile.

Online Status:

• AGENT_CAN_BE_ONLINE: Allow an agent to be online

Assignment:

• AGENT_CAN_BE_ASSIGNED_TO_CONVERSATION: Allow an agent to be assigned to a conversation
• AGENT_CAN_ASSIGN_CONVERSATIONS: Allow an agent to assign a conversation to themselves or to another agent

List Conversations:

• AGENT_CAN_LIST_OWN_CONVERSATIONS: Allow an agent to list their own conversations
• AGENT_CAN_LIST_GROUP_CONVERSATIONS: Allow an agent to list conversations assigned to agents in their group
• AGENT_CAN_LIST_ALL_CONVERSATIONS: Allow an agent to list all conversations in the application

List Contacts:

• AGENT_CAN_LIST_CONTACTS: Allow an agent to list contacts

Close Conversations:

• AGENT_CAN_CLOSE_OWN_CONVERSATIONS: Allow an agent to close their own conversations
• AGENT_CAN_CLOSE_GROUP_CONVERSATIONS: Allow an agent to close conversations assigned to agents in their group
• AGENT_CAN_CLOSE_ALL_CONVERSATIONS: Allow an agent to close all conversations in the application

Transfer Conversations:

• AGENT_CAN_TRANSFER_OWN_CONVERSATIONS: Allow an agent to transfer their own conversations to another agent
• AGENT_CAN_TRANSFER_GROUP_CONVERSATIONS: Allow an agent to transfer conversations assigned to agents in their group to another agent
• AGENT_CAN_TRANSFER_ALL_CONVERSATIONS: Allow an agent to transfer all conversations in the application to another agent
• AGENT_CAN_TRANSFER_TO_OFFLINE_AGENT: Allow an agent to transfer conversations to a offline agent

Send Messages:

• AGENT_CAN_SEND_MESSAGES_OWN_CONVERSATIONS: Allow an agent to send messages in their own conversations
• AGENT_CAN_SEND_MESSAGES_GROUP_CONVERSATIONS: Allow an agent to send messages in conversations assigned to agents in their group
• AGENT_CAN_SEND_MESSAGES_ALL_CONVERSATIONS: Allow an agent to send messages in all conversations in the application

Delete Conversation Messages:

• AGENT_CAN_DELETE_CONVERSATION_MESSAGES_OWN_CONVERSATIONS: Allow an agent to delete messages in their own conversations
• AGENT_CAN_DELETE_CONVERSATION_MESSAGES_GROUP_CONVERSATIONS: Allow an agent to delete messages in conversations assigned to agents in their group
• AGENT_CAN_DELETE_CONVERSATION_MESSAGES_ALL_CONVERSATIONS: Allow an agent to delete messages in all conversations in the application

Tag Management:

• AGENT_CAN_ASSIGN_TAGS_TO_CONTACTS: Allow an agent to assign tags to contacts
• AGENT_CAN_UNASSIGN_TAGS_FROM_CONTACTS: Allow an agent to unassign tags from contacts
• AGENT_CAN_CREATE_TAGS: Allow an agent to create new tags
• AGENT_CAN_UPDATE_TAGS: Allow an agent to update existing tags
• AGENT_CAN_DELETE_TAGS: Allow an agent to delete tags

Admin Permissions:

• AGENT_CAN_ADMIN_AGENTS: Allow an agent to manage other agents
• AGENT_CAN_ADMIN_CONTACTS: Allow an agent to manage contacts
• AGENT_CAN_ADMIN_CONVERSATIONS: Allow an agent to manage conversations