Community Forum
How to automatically send a fallback Email if a Push Notification isn't opened?
last month by Alberto
Hi team! We are trying to optimize our engagement rates without spamming our audience. If a user in our Custom Segment receives a Push Notification but doesn't open it within 24 hours, what is the most efficient way to automatically trigger a fallback Email within the same Customer Journey? We want to avoid creating completely separate flows for each channel. Thanks!