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updatedAt: 2025-11-13T22:47:50.000Z
agentTools:
  projectIndex: https://documentation.indigitall.com/llms.txt
---

# Gen AI Chatbots

The generative AI chatbot is built using Deep Learning, Machine Learning, and Natural Language Processing (NLP) **to simulate human-like dialogue and drive relevant conversations within a personalized and controlled context**.

<Image alt="Gen AI Chatbot" align="center" width="400px" src="https://files.readme.io/81ef40bad2c2f97d2ba91646bd391ee39dbd53231694d74fe1e7624e449e1d25-AF_Diptico_A5_E-SHOW_2024_WhatsApp.jpg" />

## Distinctive Features of Our Chatbot

In addition to standing out with powerful features, **indigitall brings years of hands-on experience** in building intelligent chatbots tailored to real business needs. **Backed by 24/7 support**, our solution ensures reliability, scalability, and a smooth user experience from day one — so you can focus on what matters most: engaging your audience and driving results.

1. **User Experience that Connects**
   * **Personalized Welcome Message**\
     Each conversation begins with a tailored welcome message that clearly identifies the bot, complies with GDPR, outlines legal terms, and guides the user toward helpful actions.
   * **Emoji-Based Feedback Collection**\
     Let users rate their experience using emojis — it’s fast, visual, and frictionless. Fully customizable for your brand.
2. **Smarter Conversations**
   * **Fallback Detection (Unanswered Questions)**\
     Thanks to built-in NLP, the bot detects when a question goes unanswered, improving learning loops and user satisfaction.
   * **Hybrid Bots: Best of Both Worlds**\
     Seamlessly combine generative AI with DialogFlow bots to deliver more accurate and context-aware answers.
   * **Routing Bot**\
     Automatically redirect conversations based on intent — whether escalating to a human agent, switching to a topic-specific bot, or triggering real-time API data.
3. **Deep Integrations**
   * **Webhook Integration**\
     Connect to external APIs and turn raw JSON into clean, human-like responses.
   * **Smart URL Reading**\
     Avoid noisy page elements like ads and banners.  The bots can be configured to extract only the main content section of a webpage.
4. **Security & Moderation Built-In**
   * **Response Security Filter**\
     To minimize risk, the bot never returns HTML code and limits the length of individual words in its responses.
   * **Filtering and Blacklist with Temporary Bans**\
     If a user repeatedly asks inappropriate questions, the system temporarily restricts access, displaying only a predefined message. Normal operation resumes the following day.
5. **Analytics and Reporting**
   * **URL Shortener with UTM Tracking**\
     Clean, shortened links keep responses readable — while UTM parameters let you track exactly how users reached your site via the chatbot.
   * **AI-Driven Reports**\
     Uncover trends with advanced analytics that highlight popular topics, unanswered questions (fallbacks), and emoji-based feedback.
6. **Full Control & Customization**
   * **Cost Control**\
     Clients can set a monthly spending limit and modify it at any time. The system sends email notifications when 80% and 100% of the limit are reached, allowing for timely adjustments. Once the cap is reached, the bot responds only with a predefined message.
   * **Centralized Console for Documentation and Settings**\
     The admin console allows centralized management of chatbot configuration and associated documentation.