You can see the reports in the Statistics menu. Go to Statistics/Chat
Then select the time interval to see the data. On the right area, you can select the delivery method though a chatbot (Dialogflow) or an agent, and the different channels. If you pulse on All, all methohs and channels will be selected.
Choose the delivery method thought a chatbot (Dialogflow) or Agent
Choose the different channels: WhatsApp, Chat Web & App Chat, Facebook Messenger.
You can see the following data:
- Total messages received this period
- Minute of message peak in UTC format
- WhatsApp Reactive windows
- WhatsApp Proactive windows
If you pulse on the blue icon at the right area, you can download all statics in .CSV format:
In the area below, the system displays data on a bar chart so you can get a quick look at your data.
Updated about 2 months ago